Customer Service: +49 - 40 - 41 435 86 88

Right of revocation for consumers

Right of Cancellation of Contracts with consumers pursuant to § 13 BGB (German Civil Code)

(1) Right of Cancellation.

If you are a consumer within the meaning of § 13 of the German Civil Code [Bürgerliches Gesetzbuch, BGB], you may withdraw your contractual statement within fourteen days without stating a reason. The cancellation period is fourteen days from the day upon receipt of the goods by you or a third person elected by you, who is not the carrier itself.

To make use of your Right of Cancellation, you have to inform us (Kreativhaus) with a clear declaration (e.g. by letter, email or fax) about your decision to withdraw the contract. You can use the attached model form, which is optional.

The notice of cancellation must be sent to:

Kreativhaus oHG
Venusberg 12
20459 Hamburg
Deutschland / Germany

or by fax: +49 - 40 - 41 435 86 89

or by e-mail: kundenservice@kreativhaus.de

Consequences of cancellation:

In the case of an effective cancellation, we must return all your payments as well as any shipping costs (excluded any additional costs you explicitly asked for, instead of our cheapest standard) within fourteen days from the moment we received your wish of your cancellation of the contract. For the back payment, we use the same way like you choose for your original payment, unless we agree on another way with you. No matter which way will be choosen, we won't charge additional costs for this. We can refuse the payment until we receive the goods back or until you gave us proof that the goods have been shipped, depending on which is the earliest moment. You have to send the goods back to us immidiately or at least within fourteen days, from the day you informed us about your cancellation of the contract. It's legal if the goods are shipped within that fourteen days time span. You have to bear the direct costs for reshipment of packages. You have also to bear the direct costs for reshipment by a haulage company. The costs are to be a maximum of about 1000 EUR, due to our world wide operating, we can't tell exact costs in advance. We pickup the goods. You have only to pay for loss in value, if the loss is to be caused by unnecessary checks of quality, attributes or functionalit.

End of cancellation details.

(2) The law of cancellation is not applicable pursuant to § 312d Section 4 Clause 1 BGB for custom made goods based on customer specification or if specifically made to customer’s needs. Kreativhaus oHG reserves the right for any exceptions to this rule and decisions are made on a case by case basis.


Updated: 06/2014