Customer Service: +49 - 40 - 41 435 86 88

Ordering at kreativhaus.de is easy and convenient.

How exactly does it work?

1. Shopping cart

Simply add the products you wish to purchase to the shopping cart by clicking the “Add to Cart” button. Your selected item is then added to your cart. You may edit your selection any time prior to submitting your order, by for example changing the quantity of an item or by removing items from your cart. Proceed to the next step of the order process by clicking on the “Checkout” button.

2. Checkout

Use your email address and password to sign in to the customer area, in case you have not yet registered an account at kreativhaus.de, please do so now. Your data is surveyed, processed and used only in accordance to our and nationally enforced data protection regulations ( Privacy Policy ). We will not disclose your information to other or third parties. After signing in to your account, the desired shipping service can be selected. Proceed to the next step of the order process by clicking on “Continue” button.

3. Check billing address / select payment method

Please review your billing address and enter your desired shipping address (in case it differs from the billing address) and select your preferred payment method. Proceed to the next step of the order process by clicking on the “Continue” button.

4. Check shipping address / Shipping options

Please review your delivery address select your desired shipping service.

5. Completing your order / Terms and Privacy

Please review your order before finalizing it by checking the selected products, the shipping and billing address and contact details. Please verify that all information is correct and read the Terms of Service and Conditions carefully. You may only proceed with the order, once you have agreed to our Terms and Conditions and Privacy Statement by ticking the designated checkbox. By clicking the “Place Order” button, your order will be submitted to us. By doing this, you will be bound to your offer of purchase.

Right of withdrawal

Detailed information regarding the right of revocation.