Customer Service: +49 - 40 - 41 435 86 88

Delivery

Free Shipping & Handling

If you order online at kreativhaus.de, you will not be charged any fees for deliveries within Germany or any of the countries listed in the next section (see below), no matter the amount or size of the items you order!

Free shipping is available to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland , Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain.

For deliveries to destinations outside the European Union additional duties, taxes and fees may incur. For more information on tariffs please visit https://ec.europa.eu, for information on import sales tax see https://auskunft.ezt-online.de and specifically for information on imports to Switzerland see https://xtares.admin.ch.

International Deliveries outside of Europe

Should you require delivery to a different country than the above mentioned ones, please use the contact form on our website or send us an email. We will gladly be of assistance to give you a quote.

Depending on size and weight of each shipment we will either ship via UPS, DHL or any other available forwarder. If applicable, you will receive an email with tracking information on your shipment.

Delivery times

For information on delivery times please refer to the respective product page. The time shown there is to be understood as usual delivery time, it is always possible that items are delivered later or earlier than indicated. The order confirmation received after placing an order will show the estimated delivery time. If you need a binding delivery time or date, please call us in advance or send us an email.