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Right of Cancellation for Consumers
Information on the Right of Cancellation for Consumers pursuant to § 13 BGB (German Civil Code)
(1) Right of Cancellation
If you are a consumer within the meaning of § 13 of the German Civil Code (BGB), you have the right to cancel this contract within fourteen days without stating any reasons. The cancellation period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods.
To exercise your right of cancellation, you must inform us by means of a clear declaration (e.g., a letter sent by post, email, or telephone) of your decision to cancel this contract. You may use the attached model cancellation form, though this is not mandatory. To meet the cancellation deadline, it is sufficient that you send the notice of cancellation or inform us by telephone before the cancellation period expires.
Send your cancellation to:
Kreativhaus oHG
Venusberg 12
DE-20459 Hamburg
Telephone: +49 - 40 - 41 435 86 88
Email: info@kreativhaus.de
(2) Consequences of Cancellation
In the event of an effective cancellation, we will refund all payments received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and no later than fourteen days from the day we receive your notice of cancellation of this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that the goods have been shipped, whichever occurs first.
You must return or hand over the goods to us (Kreativhaus oHG, Venusberg 12, 20459 Hamburg) promptly and in any case no later than fourteen days from the day you inform us of your cancellation of this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You bear the direct costs of returning the goods in the case of parcel shipment. For goods requiring transport by a haulage company, you also bear the direct costs of return shipment. We can arrange the transport upon agreement with you. These costs will amount to a maximum of 1000 EUR; the exact amount depends on your location and will be communicated to you prior to the return shipment. You are only liable for any loss in value of the goods if this loss is due to handling beyond what is necessary to inspect their condition, properties, and functionality.
(3) Exclusion of the Right of Cancellation
The right of cancellation does not apply pursuant to § 312g Abs. 2 No. 1 BGB to contracts for the supply of goods made to customer specifications or clearly tailored to personal needs. Exceptions may be granted by Kreativhaus oHG at its discretion on a case-by-case basis.
End of Cancellation Details.
